Is Royalton Punta Cana Resort & Casino accessible? We’ll make sure that our staff gets the recognition they deserve.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,Royalton Punta Cana Team. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. It was our first experience in the Dominican Republic and the Royalton was highly recommended. Book now! - See 13,244 traveller reviews, 12,172 candid photos, and great deals for Punta Cana, … Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last.Cordially,Royalton Punta Cana Team. such as early check-in and late check-out which was not available. We strive to deliver a deluxe vacation to all of our guests and we appreciate very much your lovely feedback about our facilities, services and entertainment options. This Is a nice resort for everyone,with a wonderful writh sandy beach,i like the hotel,the service in the bar and the resorants,delicious foods,the intertaiment team is in tup,aquabike,aqua jym and Brasil the must awesome guy in the intertaiment team. Taxes and fees that are shown are estimates only. Dear Karen B ,Receive a warm regard from Paradise!We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday.We work hard to treat our guest’s will! If any of you know what Tang is, that is what you get when you ask for orange juice or a drink containing orange juice (think of having a mimosa made with Kool-Aid instead of real orange juice). He took the time to personally teach my daughter "Bachata" What an awesome Sweet 16 gift, your own personal dance instructor. Royalton Bavaro Resort & Spa: Diamond Club is a must! Thank you all for an amazing tme! Review of Royalton Punta Cana Resort & Casino Reviewed 4 weeks ago According to the Royalton PC website, several Diamond Club upgrades are provided. Number 0 Persons 0 Rooms Occupation is incorrect ... Diamond Club Luxury Room Ocean View One King bed or two queen beds. Answer 1 of 12: Going to Royalton in April and have heard good reviews about the Diamond club. Some toilets especially the once located close to the main pool would be clogged some of the time. Review of Royalton Punta Cana Resort & Casino Reviewed September 17, 2015 Alberto was our "butler" in the Diamond Club, and he took care of us on our honeymoon trip! You didn’t know what restaurants were open on which days because the restaurant information on the tv was not updated since the week of October 1. Review of Royalton Punta Cana Resort & Casino Reviewed September 17, 2015 Alberto was our "butler" in the Diamond Club, and he took care of us on our honeymoon trip! Please see our partners for more details. Valentin is as good as others have said. We found out a few days into our trip that we had to request daily for the butler to restock our mini bar, otherwise it was not stocked. The property is beautiful with several amazing pools, and a gorgeous beach. According to the Royalton PC website, several Diamond Club upgrades are provided. We tried Hunter, Zen, Grazie, Jade and Dorado. I’ve attached some photos of the steaks, creme brulee, room service menu, tv issues and "top shelf" liquor for Diamond Club guests. Dear BittyTvls,Receive a warm regard from Royalton Punta Cana.First of all, Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Response from Royalton Team, Director General at Royalton Punta Cana Resort & Casino. Royalton Punta Cana Resort & Casino: Diamond club - See 13,381 traveler reviews, 12,373 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Prices are the average nightly price provided by our partners and may not include all taxes and fees. - See 13,244 traveller reviews, 12,172 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. The gym was also ALWAYS clean even if it was busy! What are some restaurants close to Royalton Punta Cana Resort & Casino? We had NY strip steak at Hunter and Dorado and it was tough and burned to a crisp (see photos). Taxes and fees that are shown are estimates only. We just returned from a week's stay at the Royalton Punta Cana and can't say enough good things about it. For specific inquiries, we recommend calling ahead to confirm. The resort was very busy on the weekend. What are some of the property amenities at Royalton Punta Cana Resort & Casino? Stay at this 4.5-star luxury property in Punta Cana. However, we understand that individual tastes are not common and that not everyone enjoys the same kind of food.We apologize for any inconvenience you may have had during your stay at the hotel. I don’t see any benefit in Diamond Club other than the dinner reservations being made for you. I would definitely use it again. Review tags are currently only available for English language reviews. Royalton Team, Director General at Royalton Punta Cana Resort & Casino, responded to this review. See 13,432 traveller reviews, 12,901 candid photos, and great deals for Royalton Punta Cana Resort & Casino, ranked #37 of 170 hotels in Dominican Republic and rated 4.5 of 5 at Tripadvisor. Royalton Punta Cana is a modern "All-In Luxury" Resort on Bavaro beach with unique all inclusive features like Reservation-Free Dining, international drinks, 24 hour room service and Dreambed. Dear rodolfocO2757OA,Receive a warm regard from Paradise!We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday.Thank you very much for taking the time to review our property. Can you do diamond club with kids or is it adults only? Dear U4071CNjulias, FIrst of all receive a warm regard from Royalton Punta Cana! He made our dinner reservations at all of the restaurants, made helpful recommendations, had our bags gathered from our room, and arranged for taxi on the way home. Others were downright rude and made no effort to attempt to communicate with us. If you wanted Grey Goose, which I consider to be top shelf, you had to pay. Scoops did not have any lunch foods. Thank you for highlighting that everyone is incredibly kind and happy to help you. Lastly, you were not to book you restaurants for stay of duration or at last few days ahead of time or online. Your butler will provide mini cans of Coors Light and Heineken if requested, a couple cans at a time, so you have to request it daily. The most amazing part of our. It took about 30 minutes once we returned at 4. Last note about entertainment > which is non-existent to be honest. Does Royalton Punta Cana Resort & Casino have any great views? We are going to share your comments with Junior. This is the version of our website addressed to speakers of English in the United States. We never received any liquor or champagne in our presidential suite. We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. We arrived on Saturday October 17 and stayed for a week. Royalton Punta Cana Resort & Casino: Diamond club.. - See 13,453 traveler reviews, 12,472 candid photos, and great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. Diamond Club was listed as the ultimate luxury experience. DIAMOND CLUB™ Receive an exclusive vacation experience with an upgrade to Diamond Club™. Rooms did not have coffee or tea stations (that was quite an inconvenience as well). The whole time I was there I felt that there were so many random rules > all design to steal your vacation time as you had to constantly wait for something. Prices are calculated as of 28/12/2020 based on a check-in date of 10/01/2021. We never received any liquor or champagne in our presidential suite. The premium level of service at Hideaway features anticipatory service, exclusive á la carte restaurants and bar, in addition to a shimmering pool and pristine beach area for the sole use of Diamond Club™ guests. Royalton Punta Cana Resort & Casino Features. The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. I can't find the fee for this service as well as what the "extras" are. After several issues – the reception/guest services/blue line > would simply ignore my attempts to contact them when I needed something in the room. If that is an upgraded menu, I'd hate to see what is offered to non-Diamond Club guests. Diamond club is also supposed to get an upgraded room service menu. Premium alcohol was advertised and included in all locations (bars/restaurants). such as early check-in and late check-out which was not available. Ask BittyTvls about Royalton Punta Cana Resort & Casino, Ask WFOdell about Royalton Punta Cana Resort & Casino, Ask Karen B about Royalton Punta Cana Resort & Casino, Ask rodolfocO2757OA about Royalton Punta Cana Resort & Casino, Ask Juanfg24 about Royalton Punta Cana Resort & Casino, Ask thelovemovement about Royalton Punta Cana Resort & Casino, Hotels near Royalton Punta Cana Resort & Casino, Royalton Punta Cana Resort & Casino Rooms, Luxury Bahia Principe Hotels in Dominican Republic, Grand Bahia Principe Hotels in Dominican Republic, Be Live Experience Hotels in Dominican Republic, RIU Hotels & Resorts in Dominican Republic, InterContinental (IHG) Hotels in Dominican Republic, Iberostar Hotels & Resorts in Dominican Republic, Adults Only and Adult Friendly Resorts Punta Cana, Hotels near Spa - Luxury Bahia Principe Esmeralda, We compared the lowest prices from 15 websites, We compared the lowest prices from 13 websites, Catalonia Punta Cana Golf & Casino Resort, We compared the lowest prices from 14 websites, The Grand Reserve At Paradisus By Melia Palma Real, We compared the lowest prices from 11 websites. ... Royalton punta cana diamond club upgrade. Not much to do overall. The “crème brulee” at Hunter appeared to be canned pudding poured into a ramekin. It has been a lot going on especially, with this pandemic. It was far from luxurious! Yes, dry cleaning and laundry service are offered to guests. The only thing I had that I really enjoyed over the entire week was the risotto at Grazie, which I had twice. Also, Diamond Club advertises exclusive Diamond Club Lounge access with international and local liquors and there was no food or beverage in the Diamond Club Lounge, however, there was someone taking drink orders. Is parking available at Royalton Punta Cana Resort & Casino? I would not recommend Diamond Club. It was anything but a "high-class service". Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. All shows would end by 10pm daily after that you could visit casino or sport bar which almost always filled with kids playing air hockey or basketball…. Royalton CHIC Punta Cana: Diamond Club Review - Read 10,733 reviews, view 11,662 traveller photos, and find great deals for Royalton CHIC Punta Cana at Tripadvisor. We are going to share your comments with the whole staff, especially the ones you mentioned, we are sure it will make them so happy. Our butler, Lenny was not very responsive initially and we planned on tipping at the end of the week. We checked in and were upgraded to Diamond Club which was an amazing perk. Had a very good gym and many great employees who all provided great service. Now £137 on Tripadvisor: Royalton Punta Cana Resort & Casino, Dominican Republic. We were very disappointed in the food quality and choices and for that reason, we will never return to any Royalton Resort again. Elevate your vacation by selecting a Diamond Club™ room category and enjoy amenities such as butler service, a pillow menu, exclusive pool … The only liquor that was available in our room was mini cans of beer – Coors Light or Heineken – you had to request through your butler if you wanted more beer. See 13,504 traveler reviews, 12,987 candid photos, and great deals for Royalton Punta Cana Resort & Casino, ranked #39 of 153 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Breakfast choices was buffet only and lunch choices was the buffet or the Diamond Beach bar which was the same chicken fingers and burgers daily. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. That was quite annoying as you would need to be up and in line by 7am if you wanted to eat in a La Carte restaurant > quite annoying if you ask me. Royalton CHIC Punta Cana: Chic Punta Cana - Diamond Club - See 10 734 traveller reviews, 11,662 candid photos, and great deals for Royalton CHIC Punta Cana at Tripadvisor. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. Comments like yours are our best reward. We want to let you know that we are doing everything possible to follow the rules and recommendations made by WHO. Our two Butlers (Nazario and Jocelyn) were awesome! The only thing that I did notice was that there is a $5 charge each time you order room service if you are non-Diamond Club which could get expensive if you order room service frequently. Every restaurant had a limited menu due to COVID which is understandable, but what I didn’t understand was for example, Hunter Steakhouse – why the only steak on the menu was NY Strip. Royalton Diamond Club in my opinion was definitely worth it especially when we walked into one of the restaurant straight to front and was seated in 3 minutes while people were standing in line (thanks to our butler). There were absolutely no alcohol provided (not even beer) in a, room - that was quite weird. Own or manage this property? The hotel was very beautiful and they have an exceptional staff. Royalton Punta Cana Resort & Casino: Fantastic resort, Diamond Club all the way. Diamond Club™ Royalton Luxury Resorts offers guests an exclusive vacation experience with an upgrade to Diamond Club™. For us English speaking travelers, it’s difficult to communicate with the employees as most are Spanish speaking, and they seem to favor the locals and we had several times arrived at a restaurant for our reservation and locals were seated ahead of us after arriving after us. Also, Diamond Club advertises exclusive Diamond Club Lounge access with international and local liquors and there was no food or beverage in the Diamond Club Lounge, however, there was someone taking drink orders. Before booking, I researched and saw that Royalton advertises to be a “luxury” resort with “Diamond Club” being a “high-class service with exclusive benefits”. Scoops Cafe had the same stale pastries that were in the buffet each morning. The Royal Spa pillow menu was never mentioned to us, the hydrotherapy for 1 hour per day was never mentioned to us. The whole place was awesome!! Royalton Punta Cana Resort & Casino: Diamond Club - Read 13,244 reviews, view 12,173 traveller photos, and find great deals for Royalton Punta Cana Resort & Casino at Tripadvisor. 2 replies. !! It’s a steakhouse – if there is a need for a limited menu, I’d think it would be a filet or a surf and turf option instead of a tough NY strip steak. Termites etc are unavoidable, but great customer service like this is not something I've experienced in all hotels. Please see our partners for more details. The food, room, service and everything was great. more. You also have to request your mini bar to be restocked daily with soda and water or it does not get restocked. Very good views everywhere, was very comfortable and had easy access to the beach and many fun excursions. The buffet was the quality of a Golden Corral and the food in the ala carte restaurants was not much better. Forgive me, for the delay in my review. We enjoyed the butler service very much. It...According to the Royalton PC website, several Diamond Club upgrades are provided. Nevertheless, My daughter and I took this trip for a little RNR during her Christmas break and also to celebrate her "Sweet Sixteen" birthday. We never received any liquor or champagne in our presidential suite. more. Let me begin with a fact that the only reason I booked the place as it stated that Premium Alcohol would be included with a package that was untrue and a clear misrepresentation of the deal. Pool, ocean, entrainment all fantastic. There were 6 flights arriving around the same time, and super long lines at customs. I did the TRX was amazing with David and Victor love their service friendly guys thanks so much for your service ... Hotel was good, very good service, had a great time. Our initial room was lovely, but we soon realised there was a termite infestation in my bedside table. I had been following reviews closely since the reopening on October 1 and was very concerned based on the horrible reviews I had been reading, but figured that they had nearly 3 weeks to work out the bugs and that my trip would be fine.We used the airport VIP arrival which was amazing. Our butler made our dinner reservations each night. Food gets mixed reviews, ranging from guests who claim the food made them ill to those who raved about the variety and quality. We got the relax part, but the drinks and food quality were horrific.More. Thank you Victor and David , I love your energy and professionalism!!! We stayed in a "Ocean-view Diamond club room". His customer service, and levels of patience are top notch. Nearby attractions include Arena Gorda Beach (0.7 miles), Sky Casino Punta Cana (0.2 miles), and Punta Blanca Mall (0.5 miles). Other than the house keeping lady name wanda tapia who was wonderful the food was horrible and in some restaurants like Zen it took us an hour and a half to go in. The celebrated hotel chain is pleased to offer guests a truly luxurious experience with Diamond Club. There was no top-shelf liquor available anywhere in the resort at any bar at any time. It was nice, however, we had constant problems with the TVs and remote controls. such as early check-in and late check-out which was not available. We have taken all your comments and have sent them to the general department for a solution as soon as possible to your next visit.Whilst an apology will not change the outcome of your experience it is our sincerest hope that you will grant us the opportunity of serving you to an experience which will surpass your last. We love to know that you had a fantastic time, and that we could exceed your expectations, especially with our service. Most of the perks that they advertise are not available and never mentioned. So you were forced to either go to a buffet or eat out of food cart that had total of 3 choices: burger, hot dogs and fries (not suitable for someone with healthy food habits.) We arrived about 2pm, were told to go to lunch and return at 4 to get our room. His name was Lenny and I’d recommend him, but tip up front for better response and service. Your comments are very important to us and it is through them that we have the opportunity to improve the quality of our service and to keep developing our products and services.Regarding about the food, It is also worth mentioning that our Executive Chef works hard to make an extensive and varied menu of luxury dishes, and he usually accomplishes this goal for all our guests. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. This premium level of service features the comfort of anticipatory service, exclusive à la carte restaurants and bar areas, as well as the shimmering pool and pristine beach areas for the sole use of Diamond Club™ guests. Victor is a very good fitness instructor and was great at having many fitness classes and water classes and was a very fun instructor as well. Sincerely, Royalton Punta Cana Team. The restaurants where horrible and from thursday to sunday the hotel is like a play ground and the service becomes even worst! I would like to thank all employees at Royalton for there amazing service I plan on coming back again. Cordially, Royalton Punta Cana Team. That is why we will try to make you have better experiences.Cordially,Royalton Punta Cana Team. Staff is very friendly and most of them can communicate in English. Selection of in-suite liquors – NO IN-SUITE LIQUOR AVAILABLE AT ALL other than mini cans of beer that you have to request through the butler daily. It brings us great pleasure to hear that we went beyond your expectations to ensure that you had a flawless stay. Now $162 (Was $̶2̶9̶2̶) on Tripadvisor: Royalton Punta Cana Resort & Casino, Punta Cana. Our guests praise the helpful staff in our reviews. See more questions & answers about this hotel from the Tripadvisor community. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We loved all the snacks, coffees and cakes available at Scoops. I am so grateful for how the team responded and helped move us with no questions. There were no slippers in the rooms, no discounted spa treatments and beauty services and no nightly turndown service. https://www.booking.com/reviews/do/hotel/royalton-punta-cana.html 12 replies. I strongly suggest to be in the Diamonds Club section, you have the sea near you and so much other advantages. Overall food at the buffet was not bad. In addition, the butler service was to include: packing and unpacking of luggage which we never received and were never offered this service, ironing (1 set of clothing) which we never received and were never offered, laundry pick-up which we were never offered, polishing and shoe cleaning which we were never offered and never received, organizing of special occasions which we were never offered and never received, ice delivery which we were never offered and never received. We never received any liquor or champagne in our presidential suite. Also, Diamond Club advertises exclusive Diamond Club Lounge access with international and local liquors and there was no food or beverage in the Diamond Club Lounge, however, there was someone taking drink orders. Which popular attractions are close to Royalton Punta Cana Resort & Casino? We love to read when our guests leave the hotel with good expectations so they can recommend it and visit it once more. I had read great things about Hunter Steak House and it was really gross. The grounds were beautiful, the rooms were nice, and the ocean/beach was fantastic. Yes, guests have access to a business center and meeting rooms during their stay. What food & drink options are available at Royalton Punta Cana Resort & Casino? We purchased the Diamond Club and glad we did. Conveniently located restaurants include Toro, Dinner in the sky Punta cana, and Restaurant El Pescador. The view from our room was a sliver of the ocean, not what I expected however, the housekeeper who did our nightly turn down service was wonderful. Thank you very much for taking a moment of your time to share your feedback on TripAdvisor, even though we have not been able to meet your expectations. Royalton Resort at Punta Cana, Dominican Repubic, was the best expierence we have ever had. The only thing positive that I can say about Diamond Club is that the service from the wonderful Yurel was fantastic at the Diamond Club Beach. It's always heartwarming to hear that our cooking was appreciated.We are looking forward to the pleasure of welcoming you again in our Hotel and assure you that you will enjoy superior services and facilities on your next visit.Sincerely,Royalton Punta Cana Team. Dear Happiness24176193204, We are honored for you having chosen our resort at Punta Cana and we are delighted to read that you spent a most wonderful holiday and we would like to thank you for sharing on TripAdvisor such a kind feedback about your stay. The employees at the buffet were always friendly, and Yurel at the Diamond Club Beach Bar provided amazing service every day as did the bartenders at Scores. 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